Artificial Intelligence2019-02-01T10:50:30+01:00

Artificial intelligence

We understand each other to create a faster and more efficient world.

[ ARTIFICIAL INTELLIGENCE SERVICES ]

We help to streamline business processes with:

  • High volume of operations.
  • Multiple sources of information.
  • They require decisions of an expert.
  • High availability.

We develop our own solutions based on cognitive technologies, which allows creating virtual assistants to dictate, guide or advise users or clients, in the course of business processes, providing them with the right information at the right time.

WHY CMC?

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Efficiency in business processes.

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We have specialists in the necessary technologies.

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We work with the main AI platforms of the market.

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We are experts in techniques for machine training.

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We have our own cognitive solutions with an initial base of pre-loaded training.

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We share artificial intelligence projects with the client and go along with him in the business.

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We are flexible to adapt to the needs of the client:

  • In the use model of solutions (“On-Premise” and “SaaS en Cloud”).
  • In pricing (“we unify solution + technology + services”).
  • In the financial model (“CAPEX” and “OPEX”).
  • In the operation (we perform the operation for the client).

WHAT DO WE DO?

We apply technology to business processes, giving machines the ability to make intelligent decisions based on the analysis of millions of data in real time.

We have specialists in the necessary technologies and business processes:

  • Cognitive.
  • Natural Language Understanding (NLU).
  • Business Rules.
  • Machine Learning.
  • ECM.
  • OCR / Speech to Text.
  • Data Scientits.

We are experts in machine training techniques:

  • Deterministic.
  • Machine Learning.
  • Ad-hoc.

ADVANTAGES

  • Decrease in user support costs.
  • Homogenizes the service.
  • Improved attention time: ubiquity and 24 × 7.
  • Increase customer loyalty.
  • Improves existing advisory capacity.
  • Improves the time of training of new consultants.
  • Operational and economic efficiencies.

Solutions

[ TRANSACTIONAL CHATBOT ]

Easier, faster and more intuitive interactions.

Automation of the attention to users and clients in transactional processes.

Guarantee of homogeneity of the service.

COGNITIVE SELF SERVICE CONSUMER


Customer service channel always active.

  • Attention by a virtual agent through a 24 × 7 chatbot.
  • For digital business processes that require permanent attention.
  • Minimize capacity problems (experience and agent rotation).
  • It facilitates the changes of products and the time to market.

COGNITIVE CONTACT CENTER COMPANION


Commercial assistant Chatbot.

Solution that increases the commercial efficiency of telephone agents.

  • Attention by a virtual agent through a 24 × 7 chatbot.
  • For digital business processes that require permanent attention.
  • Minimize capacity problems (experience and agent rotation).
  • It facilitates the changes of products and the time to market.

[ COGNITIVE SOLUTIONS ]

We develop cognitive solutions for business processes based on cognitive technologies, which allows creating virtual assistants to dictate, guide or advise users or clients, in the course of business processes, providing them with the right information at the right time.

TECHNOLOGY

  • Natural language processing.
  • Content analysis and cognitive search of texts, documents, voice audio (speech to text).
  • Search for information and analysis of data in structured, unstructured, internal, external and public content.
  • Predictive analysis.
  • Training and learning based on machine learning.

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ADVANTAGES

  • Organization’s knowledge systematization.
  • Errors and fraud detection.
  • Operational and economic efficiencies.
  • Integrable in any existing application.
  • Reduced management time.

COGNITIVE HEALTH CLAIMS ADVISOR


Insurance companies face a very significant amount of accidents (accidents, hospital admissions, etc.) that must dictate (decide if they are paid or not) in a consistent manner.

CHCA provides the user with an opinion, solid arguments for decision making, while continuing to review all available sources of information. CHCA is implemented as an on-screen help, in order to support decision-making.

  • Errors and fraud detection.
  • Avoid economic losses.
  • Cost of human resources.
  • Improve’s attention time.
  • Integrable in any existing application.

COGNITIVE ICD10


Today, in public and private hospitals, coding tasks are carried out, dedicating more human resources than expected. and the quality of the data obtained does not match the objectives of the Health organizations of the Autonomous Communities, Ministry of Health, and WHO.

  • Improve patient care time.
  • Regulatory compliance and medical information visibility embedded in your HIS.
  • Mining and analytics in medical reports.
  • Operational efficiency, Human Resources.
  • Error detection.
  • Integrable in any existing application.

COGNITIVE CASE FILE ASSISTANT


The departments of a company dedicated to the opening of contracts for final customer have to manage the arrival of a lot of documentary information, validate it and verify it.

The process is always manual and with many reprocesses until the documentation is complete and adjusted. In addition, the process is expensive and time consuming.

  • Processing time.
  • Reprocesses.
  • Errors’ reduction.
  • Traceability.
  • Systematization.
  • Improvement over time.
  • Systematization of the organization’s knowledge.

COGNITIVE LEGAL ADVISOR


It allows selecting the most important elements of any document to incorporate them into more agile operational and productive processes.

It works with any type of legal document, identifying the fundamental components to be visualized at a glance by the lawyer who finds them underlined in the document. This way the user can make decisions faster.

  • Systematization of the organization’s knowledge.
  • Errors and fraud detection.
  • Operational and economic efficiencies.
  • Integrable in any existing application.
  • Management time.

COGNITIVE CONTACT CENTER COMPANION (C4)


Customer service channel always active. It does not get tired, with all the experience of the organization and ready to proactively attend the client based on the factors that most affect him in each case.

  • Avoid costumer errors.
  • Decrease churn.
  • Avoid failed sales.
  • Improvement of existing advisors capacity.
  • Improves the time of training of new consultants.
  • Standardize attention procedures.
  • Analyze care quality.
  • Verify sales.

COGNITIVE HEAD HUNTER


In organizations with a strong turnover of personnel, it is increasingly difficult to find the ideal candidates to fill a vacancy in a short time.

  • Objective selection of the best candidates.
  • Candidates incorporation times.
  • Operational efficiencies.
  • Standardize selection procedures.

[ MACHINE LEARNING ]

It is the field of study that gives computers the ability to learn without being explicitly programmed. It is an optimization tool within a company. This tool allows to optimize and organize the companies’ machines.

WHAT DO WE DO?

We transform data into a predictive model and analyze the information in which a characteristic is represented.

We tell how accurate that prediction is or whether it is correct or not.

We program an application for customer satisfaction.

We solve more complex problems, through machine learning.

If something is true or false.

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ADVANTAGES

  • How data evolves over time.
  • Which clients are more similar to each other.
  • What things happen together.
  • Make useful data and information easy to interpret.

Partners